Góðar bækur til að auka þekkinguna

Sölumennska

The sales success handbook: 20 lessons to open and close sales now
Linda Richardson - Mars 2006

Little Red Book of Sales Answers
Jeffrey Gitomer - Febrúar 2006

The Sales Bible: The Ultimate Sales Resource
Jeffrey Gitomer - Ágúst 2003

Masters of Sales
Ivan R. Misner og Don Morgan - Ágúst 2007

Heat Up Your Cold Calls
George Walther - Júlí 2005

Samingatækni

Instant Negotiator Success Pak
American Negotiation Institute - Desember 2004

The Power of a Positive No: How to say no and still get to yes
William Ury - Febrúar 2007

Fearless Negotiating
Michael C. Donaldson - Mars 2007

Þjónusta

Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Jeffrey Gitomer - Ágúst 1998

Customer Service Training 101
Renee Evenson - 2005

Super Service: Seven Keys to Delivering Great Customer Service
Jeff Gee og Val Gee - Júlí 1999

Samskipti og tjáning

The Definitive Book of Body Language
Allan og Barbara Pease - Júlí 2006

How to Win Friends & Influence People
Dale Carnegie - Október 1998 (Einnig til á Íslensku)

Essentials of Business Communication
Mary Ellen Guffey - Janúar 2006

Aðrar skemmtilegar og góðar bækur

Why Men Don´t Listen and Women Can´t Read Maps
Allan og Barbara Pease - Júní 2001

Crash and Learn
Jim Smith - Desember 2006

The 7 Habits of Highly Effective People
Stephen R. Covey - Nóv 2004

Never Eat Alone
Keith Ferrazzi og Tahl - Febrúar 2005

The Monk Who Sold His Ferrari
Robin Sharma - Apríl 1999